Hialeah's water arrives already treated
The City of Hialeah Department of Public Works delivers water that comes from two places: Miami-Dade County's Biscayne Aquifer plants and the Hialeah Reverse Osmosis plant, which draws brackish water from the Upper Floridan Aquifer about 1,400 feet down. The RO plant degasifies its water before it goes into the pipes, and the county water is treated at regional plants. So a sulfur smell that starts at your faucet usually starts inside the house.
Find the source in five minutes
Here is a version of the check the Florida Department of Health recommends:
- Run the cold kitchen tap for a minute and smell it.
- Run the hot tap and smell it. Heat releases the gas, so the difference is easy to notice.
- If you have a softener or filter, try an outdoor spigot that bypasses it.
| What you notice | Most likely source |
|---|---|
| Hot only | Water heater |
| Hot and cold, but only on treated water | Bacteria in the softener or filter |
| Strong at first, fades as it runs | Bacteria in the well or plumbing |
| Strong and steady from every tap on a well | Hydrogen sulfide in the groundwater |
The water heater fix
Tank heaters use a sacrificial anode rod to protect the tank from corrosion. In some water, that rod reacts and helps produce hydrogen sulfide, especially when the tank sits unused or the temperature is set low. A plumber can flush the tank or swap to a different anode material. Filtration ahead of the heater generally will not stop odor that forms inside it, and Jorge will not sell you a system for a heater problem.
Softeners, old filters and wells
A neglected softener or filter can grow sulfur bacteria. Servicing or sanitizing it often clears the smell.
Irrigation wells on some Hialeah-area lots draw raw groundwater for sprinklers. That water can smell of sulfur outdoors even though the house water does not.
Private drinking wells are uncommon inside city limits. If you have one, treatment for hydrogen sulfide is usually aeration, oxidation, or carbon adsorption, chosen from the test. See aeration vs. filtration for sulfur smells.
When to call the city
If a strong odor comes from every cold tap on city water, or your water turns discolored, contact Hialeah Water & Sewer at 305-556-3800. The city's Alert Center also posts water advisories. For a free check of your own taps, call, text or WhatsApp Jorge at (305) 793-5974.
https://www.floridahealth.gov/wp-content/uploads/2025/08/well-water-facts-odor-staining.pdf
https://www.hialeahfl.gov/Archive.aspx?ADID=534
https://www.miamidade.gov/water/library/reports/water-quality-2024.pdf
https://www.hialeahfl.gov/1040/Water-Sewer
Updated 2026-10-17 · Living Waters · Jorge Canela, Water Quality Specialist