Water Filtration & Treatment in Palm Springs

A village utility that serves more than the village

The Village of Palm Springs Utilities Department says it provides drinking water and sanitary sewer service, 24 hours a day, to approximately 45,000 residents within its utility service area. That service area reaches beyond the village limits, so if you live nearby, your bill tells you whether the Village is your provider. If it is not, read your own utility's annual report instead.

The 2025 report notes that a Spanish copy can be obtained at Village Hall, and printed copies are available at ext. 8719.

Utilities staff listed by the Village include a Water Treatment Manager, a Utilities Field Manager and a Utility Billing Manager, with the Utilities Department based at 226 Cypress Lane. Council meetings, where utility matters are discussed, are held on the second Thursday of the month at 6:30 pm at Village Hall, according to the Village's water quality page.

Source: the surficial aquifer

The Village's 2025 Water Quality Report says its water source is the surficial aquifer in eastern Palm Beach County, an underground formation extending from a few feet to about 200 feet below land surface. Water is pumped at 17 wellfield sites and sent to one of the Village's two water treatment plants. The Village says the source is protected under the Palm Beach County Wellfield Protection Ordinance.

A 2025 Florida DEP source water assessment identified 6 potential sources of contamination, at low to moderate susceptibility, among the 17 assessed wells. The Village adds that it monitors organics, nutrients, metals and microbiological parameters in its source water quarterly.

Treatment: MIEX, lime softening, chloramine, filtration

The treatment sequence is distinctive. Raw water first passes through a magnetic ion exchange (MIEX) system, which the Village says removes organics. It is then lime-softened to remove hardness, disinfected with chloramines and filtered before entering the distribution system. Removing organics early matters because organic material is what disinfectants react with to form byproducts.

The Village's history page traces the Main Water Treatment Plant to 1957, when it was built with lime softening and chlorination; the Village bought it in 1966 and a redesigned plant began regular operation in February 1999. The second plant, the R.L. Pratt Water Treatment Plant, is getting a new lime feed system after the old equipment reached the end of its useful life.

The Village's 2025 report also describes its current projects: the R.L. Pratt lime feed replacement, rehabilitation of surficial Well No. 19 to add flow and pressure to the Main Water Treatment Plant, and the completed replacement of Well No. 14 with an emergency generator. Those are infrastructure projects, not changes to the water you drink, but they explain notices you may see about well and plant work.

2025 results at a glance

• Chlorine and chloramines: 2.29 ppm running average, range 1.3 to 3.7 ppm, under the 4.0 ppm limit.
• Disinfection byproducts: HAA5 34.5 ppb (limit 60) and TTHM 38.0 ppb (limit 80).
• Nitrate: 0.061 ppm (limit 10).
• Service lines: the Village's 2024 inventory resulted in a no-lead designation; it reports all service lines are non-lead materials.
• Violations: none in 2025, according to the report.

See chloramine filters in Palm Springs.

Yearly maintenance you may notice

At least once a year, the Village switches from chloramine to chlorine only to clean the pipes, and crews flush hydrants at the same time. The report says some customers notice a stronger chlorine taste or smell during the switch, that levels continue to meet EPA standards, and suggests refrigerating tap water in an open pitcher, which clears the taste within a few hours. The Village announces these periods on utility bills, its website and social media.

The report also lists simple tips: clean faucet aerator screens, replace filter cartridges on the maker's schedule, and drain the water heater as part of regular maintenance.

What usually fits a Palm Springs home

• Single-family home: a whole-home city water system for chloramine at every tap, often with under-sink alkaline RO for drinking water.
• Apartment or condo: under-sink RO.
• Business: an ion-exchange softening plant only if a test shows hardness that matters for your equipment; the Village already lime-softens. See water softeners.
• Private or irrigation well: treatment configured from the well's test. See well water.

Every Palm Springs topic, and how to book

Systems: whole-home filtration, water softeners, under-sink RO, best drinking water system, softener vs. filter.

Problems: chlorine and chloramine, rotten-egg smell, orange stains, hard water spots, dry skin after showering, PFAS, fluoride, well water.

Costs: filtration, reverse osmosis, softener. Testing: home water testing.

Call, text or WhatsApp Jorge at (305) 793-5974. Living Water offers financing through its financing partners; you apply with a credit application, and a co-applicant can apply with you.

Updated 2026-10-17 · Living Waters · Jorge Canela, Water Quality Specialist