Three treatment steps that affect hardness
- Lime softening (East plant): calcium and magnesium settle out at high pH.
- MIEX (East plant): the 2025 report says it removes nearly all the color and much of the mineral content, and helps reduce scale buildup in the city's pipes.
- Nanofiltration (West plant): membranes that remove contaminants from western wellfield water.
The report does not publish a single hardness number, and the blend reaching your tap can shift with the season, including when stored ASR water is used in the dry months. A tap test gives your actual number.
Where softeners still earn their place
- Restaurants, cafes and bakeries with espresso machines, dishwashers and ice makers.
- Gyms, salons, laundries and car washes with heavy hot-water or spot-free rinse needs.
- Private wells, where water arrives untreated.
- Homes with a measured hardness you want lower.
How Living Water's softening plants work
Living Water installs ion-exchange softening plants on Puronics equipment. Resin exchanges calcium and magnesium for sodium or potassium and regenerates with brine. Metered valves regenerate on actual use. For a business, the quote should show capacity, the daily volume assumed, regeneration settings and expected salt use.
Sodium
Boynton's 2025 report lists sodium at 43.2 ppm in city water. A softener adds a little more in proportion to the hardness removed. Potassium chloride is an alternative to salt, and an under-sink RO reduces dissolved solids at the kitchen tap.
Questions to ask before buying one
- What hardness did you measure at my tap, in what units, and when?
- How will the softener be programmed, and how much salt will it use?
- Why do I need one if the city already softens with lime, MIEX and membranes?
- Would a filter solve my actual complaint instead?
If the seller cannot answer the first question with a measured number, the quote is not built on your water.
Softener or something else?
A softener does not remove chloramine. If your complaint is taste or smell, a carbon system built for chloramine is the fit. If it is white spots on glass, check whether hardness is really the cause first. See softener vs. filter and salt-free conditioner vs. ion-exchange softener.
Get your hardness number
Call, text or WhatsApp Jorge at (305) 793-5974. He measures hardness, disinfectant, pH and dissolved solids, and quotes a softener only if it fits. Living Water offers financing through its financing partners; you apply with a credit application, and a co-applicant can apply with you.
https://www.boynton-beach.org/DocumentCenter/View/4063/2025-Water-Quality-Report-for-the-City-of-Boynton-Beach-9
https://www.boynton-beach.org/461/Water-Quality-Report
Updated 2026-10-17 · Living Waters · Jorge Canela, Water Quality Specialist