Who supplies Royal Palm Beach
PBCWUD's 2025 Water Quality Report names the Village of Royal Palm Beach among the communities it serves in its eastern region, along with unincorporated Palm Beach County, the City of Greenacres and the Town of Haverhill. The western region (Belle Glade, Pahokee and South Bay) runs on a different system with different disinfection, so make sure you read the eastern tables.
| Question | Answer for Royal Palm Beach |
|---|---|
| Utility | Palm Beach County Water Utilities Department |
| Source | Biscayne Aquifer, a shallow aquifer, from wells about 150 feet deep |
| Disinfectant | Chloramine, with a switch to chlorine only twice a year |
| Customer service | 561-740-4600, option 1 |
How the county treats the water
PBCWUD pumps raw water from its eastern well fields to one of its drinking water plants in the east. The county uses several treatment processes across its plants:
- Lime softening, which uses calcium hydroxide to remove impurities and adjust pH.
- Ion exchange, which uses a resin to remove dissolved organic matter and color.
- Filtration through layers of granular media.
- Nanofiltration and reverse osmosis membranes.
Chloramine, a combination of chlorine and ammonia, is added before the water leaves the plant in the eastern service area. The county targets a pH between 7.8 and 9 in the east to help control corrosion.
Numbers from the 2025 eastern tables
- Chlorine and chloramines: highest running annual average 3.04 ppm, individual samples from 0.07 to 4.53 ppm, against a maximum of 4. See chloramine filters.
- Fluoride: PBCWUD stopped adding it before July 1, 2025. See fluoride filters.
- Sodium: 18.2 to 49.7 ppm (2023 sampling).
- Disinfection byproducts: TTHM 40.63 ppb and HAA5 30.35 ppb (highest locational running averages), under limits of 80 and 60.
- Lead and copper: 90th percentile of 1.44 ppb lead and 0.153 ppm copper (2023), below action levels; no lead service lines found in the county's inventory.
- PFAS: results from 2025 federal monitoring are in the report. See PFAS filters.
The county also runs a Cross Connection Control program and requires non-residential and large-meter customers to install testable backflow prevention assemblies, tested every year. If you run a business in the village and add treatment equipment, the backflow device stays part of the picture, and your installer should plan around it.
Because Royal Palm Beach shares a utility with Greenacres, Haverhill and large unincorporated areas, the county's report covers a big system with several plants. Averages are useful, but the reading at your own tap is what a recommendation should be built on.
Your side of the meter
PBCWUD is responsible for the meter box and everything on the street side. The pipes from the meter to your house, and everything inside, belong to you. The county's own tips are simple: clean faucet aerators, replace filter cartridges on schedule, and drain the water heater as the manufacturer recommends. Many of the complaints people blame on the utility, from a smell on hot taps to rust stains, start on the homeowner's side or in irrigation water.
What fits a Royal Palm Beach home
- Single-family home: a whole-home system for chloramine at every tap, often with under-sink alkaline RO in the kitchen.
- Townhome or apartment: an under-sink RO for drinking and cooking water.
- Property on a private well: a well water system configured from the well's test.
- Restaurant, gym, school or office: an ion-exchange softening plant where a test shows equipment needs scale protection. See water softeners in Royal Palm Beach.
Every Royal Palm Beach topic
Systems: whole-home filtration, water softeners, under-sink reverse osmosis, best drinking water system, softener vs. filter.
Problems: chlorine and chloramine, rotten-egg smell, orange and rust stains, hard water spots, dry skin after showering, PFAS, fluoride, well water.
Costs: water filtration cost, reverse osmosis cost, water softener cost. Testing: home water testing.
How to book
Call, text or WhatsApp (305) 793-5974. Jorge tests at your tap, reads the results next to the county's numbers in plain words, and recommends a system only if it fits. If you do not need anything, he will tell you. Living Water offers financing through its financing partners; you apply with a credit application, and a co-applicant can apply with you.
https://discover.pbc.gov/waterutilities/PubDoc/CCR_2025.pdf
https://discover.pbcgov.org/waterutilities/Pages/Water-Quality.aspx
https://discover.pbc.gov/waterutilities/Pages/Lead-and-Copper.aspx
Updated 2026-10-17 · Living Waters · Jorge Canela, Water Quality Specialist