A city utility that buys county water
The City of Hialeah Gardens Water and Sewer Department has run the local system since 1985, when the city bought it from the City of Hialeah's Water and Sewer Department. The department handles the pipes, meters, billing and repairs. The water itself comes from Miami-Dade County.
| Role | Who |
|---|---|
| Pumps and treats the water | Miami-Dade Water and Sewer Department (WASD) |
| Delivers it, reads meters, bills you | City of Hialeah Gardens Water and Sewer Department, 13601 NW 107 Avenue, (305) 822-3017 |
| After-hours breaks or sewer backups | Hialeah Gardens Police, (305) 558-3333 |
Because two agencies are involved, it helps to read two reports: the city's annual Drinking Water Quality Report and WASD's countywide Water Quality Report.
Where the water starts
The city's 2025 report explains that Miami-Dade's water comes from the Biscayne Aquifer and that about 346 million gallons a day are pumped from it and treated at county facilities, including the Hialeah, John E. Preston, Alexander Orr and South Dade plants. WASD's own report adds that, in general, homes north of SW 8 Street receive water from the Hialeah and John E. Preston plants. Hialeah Gardens sits well north of that line.
- Hialeah plant: lime treatment to reduce hardness, then air stripping to remove volatile organic compounds.
- John E. Preston plant: its source water carries more natural organic material, so it uses enhanced softening and air stripping, which WASD says reduces a yellow tint.
The occasional yellow tint
Hialeah Gardens' report tells residents they may sometimes notice slight changes in taste or color, a light yellow tint caused by small amounts of natural organic material from the aquifer. The city says the water still meets standards. If you see it often, a carbon-based filter can help with appearance and taste, and a test at your tap shows what else is going on. See whole-home filtration in Hialeah Gardens.
Disinfectant, fluoride and pipes
- Chloramine: WASD adds ammonia so it combines with chlorine and forms chloramine. Its 2025 report lists a main system result of 2.5 ppm, with a range from not detected to 4.0. More on the chloramine filter page.
- Free chlorine weeks: WASD's annual chlorine conversion ran from September 28 through October 11, 2026, when free chlorine temporarily replaces chloramine.
- Fluoride: the county's three regional plants stopped adding fluoride as of June 6, 2025. Natural levels remain. See fluoride filters.
- Service lines: after its Service Line Inventory, the city reports that all service lines in its distribution system are non-lead materials.
What fits a Hialeah Gardens home
Hialeah Gardens mixes single-family neighborhoods, townhome communities, apartments and warehouse and shopping strips along its main avenues.
- Single-family house: a whole-home city water system for chloramine at every tap, often with under-sink alkaline RO in the kitchen.
- Townhome or apartment: under-sink RO, which stays in the cabinet. Check with the association or owner first.
- Restaurant, salon, laundry or shop: an ion-exchange softening plant where scale wears out equipment, sized after a test. See water softeners.
- Property with a well: treatment built from that well's own test. See well water treatment.
Every Hialeah Gardens water topic
Systems: whole-home filtration, water softeners, under-sink RO, best drinking water system, softener vs. filter.
Problems: chlorine and chloramine, rotten-egg smell, orange stains, hard water spots, dry skin after showering, PFAS, fluoride, well water.
Costs: filtration, reverse osmosis, softeners. Testing: home water testing.
Nearby: Hialeah, Miami Lakes and Doral.
Book the free test
Call, text or WhatsApp Jorge at (305) 793-5974. He tests the water at your tap, explains the numbers in plain words, and recommends a system only if it fits. If your water does not need one, he says so. If something does fit, you get an itemized quote. Living Water offers financing through its financing partners; you apply with a credit application, and a co-applicant can apply with you.
https://www.cityofhialeahgardens.com/departments/water-and-sewer
https://www.cityofhialeahgardens.com/departments/water-and-sewer/water-quality-report
https://www.cityofhialeahgardens.com/home/showpublisheddocument/3026/639160153849070000
https://www.miamidade.gov/resources/water/documents/2025-water-quality-report.pdf
https://www.miamidade.gov/global/news-item.page?Mduid_news=news1753893105003591
Updated 2026-10-17 · Living Waters · Jorge Canela, Water Quality Specialist