Who does what in Westlake's water
| Role | Who |
|---|---|
| Delivers water to your home, bills, service requests | Seminole Improvement District, 16980 Persimmon Blvd. West, (561) 790-1742 |
| Pumps and treats the water | Palm Beach County Water Utilities Department |
| After-hours water emergencies | SID, 800-945-4828 (listed on the City of Westlake site) |
| Annual Water Quality Report | SID, public water system ID 4504903, including PBCWUD's supplier results |
SID also handles sewer and reuse (reclaimed water) service requests. Its board normally meets the first Monday of the month at 4 p.m. at Westlake City Chambers.
Source and treatment
SID's 2025 report says the source is groundwater withdrawn from wells about 150 feet deep in the surficial aquifer, monitored together with Palm Beach County's wellfield protection program, then treated at PBCWUD's plants. PBCWUD's own 2025 report describes its eastern source as the Biscayne Aquifer and lists lime softening and ion exchange, nanofiltration and reverse osmosis among the processes at its plants. Chloramine, a combination of chlorine and ammonia, is added before the water leaves the plant.
That makes Westlake a two-layer system. When you read PBCWUD's own Water Quality Report, you are reading about the water SID buys. When you read SID's report, you see those supplier results plus what SID measures in its own pipes and at customer taps, such as lead and copper. For questions about treatment and the supplier's numbers, the report directs you to PBCWUD; for service at your address, SID is the contact.
Key numbers from SID's 2025 report
- Chlorine and chloramines: highest running annual average 3.04 ppm, individual results 0.07 to 4.53, against a maximum of 4.
- Disinfection byproducts: TTHM 40.83 ppb and HAA5 30.35 ppb (highest locational running averages), under limits of 80 and 60.
- Lead and copper at Westlake taps: in June and December 2025 sampling, no samples exceeded the action levels; lead's 90th percentile was 1.8 ppb (action level 15).
- Sodium: 49.7 ppm.
- Hardness: not published. A test at your tap answers it.
PBCWUD reports zero water quality violations for 2025, and SID states that its water meets all federal, state and local regulations and standards. Those numbers are a useful baseline before anyone recommends equipment: they tell you the water is treated, disinfected and monitored, so a home system here is a choice about taste, smell, scale and specific preferences rather than a fix for a failing supply.
Chlorine flush weeks
SID announces periodic drinking water line chlorine flushes, such as July 5 to July 25, 2026, when customers notice more hydrant activity and a slight chlorine increase, with a smell similar to a pool. SID's notice advises sensitive customers to leave an open container of water on the counter for a few hours, and says home dialysis users and anyone with fish tanks should seek professional guidance on removing chlorine. If you notice your water smells different for a few weeks, check SID's notices first. See chloramine filters in Westlake.
Reclaimed water for irrigation
SID and PBCWUD publish a joint notice for reclaimed water customers. Reclaimed water is treated, disinfected wastewater used to irrigate lawns, golf courses, flower gardens, trees and shrubs. It is not drinking water: do not drink it, connect pipes to it, fill pools or hot tubs with it, or water edible crops with it. If your irrigation runs on reclaimed water, sprinkler stains and odors are a separate topic from your tap water.
What fits a Westlake home
- New single-family home: a whole-home city water system for chloramine at every tap, often with under-sink alkaline RO in the kitchen.
- Townhome or apartment: under-sink RO for drinking and cooking.
- Business, school or gym: an ion-exchange softening plant where equipment needs scale protection, after a hardness test. See water softeners in Westlake.
New construction often means new plumbing and new appliances, which is a good moment to decide on treatment before scale or filters become an afterthought.
Living Water does not sell the same system to every city. Jorge starts with what your utility actually does, then tests your tap. A household that only dislikes the taste of drinking water needs something very different from a family that wants chloramine gone from every shower.
Every Westlake topic, and how to book
Systems: whole-home filtration, water softeners, under-sink RO, best drinking water system, softener vs. filter.
Problems: chlorine and chloramine, rotten-egg smell, orange stains, hard water spots, dry skin after showering, PFAS, fluoride, well water.
Costs: filtration, reverse osmosis, softener. Testing: home water testing.
Call, text or WhatsApp Jorge at (305) 793-5974. Living Water offers financing through its financing partners; you apply with a credit application, and a co-applicant can apply with you.
https://www.westlakegov.com/
https://seminoleimprovementdistrict.com/
https://seminoleimprovementdistrict.com/files/documents/SID%202025%20Water%20Quality%20Report.pdf
https://seminoleimprovementdistrict.com/index.php/forms-documents-rfps/notices/water-line-chlorine-flush-january-2026
https://seminoleimprovementdistrict.com/index.php/reuse-water-information
https://discover.pbc.gov/waterutilities/PubDoc/CCR_2025.pdf
Updated 2026-10-17 · Living Waters · Jorge Canela, Water Quality Specialist